I asked this question on Programmers about a crazy idea to evaluate how testers are doing their job. From the answers/comments, it seems community also considers that as a crazy idea. This is a spin off from that question.
From one of the answers in that question
On the other hand, we tend to let the customers verify the work of the QA teams, which is possibly not ideal. It is a very powerful feedback loop though.
As the answerer himself says, it is not ideal. The whole point of QA is to make sure that highest quality product gets delivered to the end user. We want our testers to report problems, not end users.
So my question is , if John is a Project Manager, what are the methods he can use to evaluate QA process? How he can identify QA guys who are doing it correctly or incorrectly? What are the obvious little things that should be noticed and acted upon?
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